Last updated: 09/10/2026
Operator: Fujian Jingyuan Network Technology Co., Ltd.
Website: https://goewy.com
1. Order Cancellation
You may cancel your order before the goods are dispatched. Please send your cancellation request to our customer support email: 15294540315@163.com. Once the item has been shipped, order cancellation will not be available.
2. Refund Eligibility
Refunds are available under the following conditions:
- Goods received are defective, damaged or do not match the product description
- Wrong items delivered by us
Non-refundable cases:
- Items damaged due to improper use by customers
- Goods returned without original packaging
- Custom-made or personalised items
3. Return Process
If you qualify for a refund, please contact our support team within 7 calendar days after receipt of goods. You need to provide photos or videos showing the issue. We will provide return instructions after verification. Return shipping cost shall be borne by the customer unless the damage or wrong delivery is caused by us.
4. Refund Processing
Once we receive and inspect the returned goods, we will process your refund to your original payment method within 14 working days. Refund processing time may vary depending on payment provider.
5. Partial Refund
We reserve the right to issue partial refund if the returned goods have obvious signs of wear or missing accessories.